Client Assurance
Returns & Sizing Exchanges
Confidence in every acquisition. We offer a transparent 7-day exchange window for optimal fit and satisfaction.
7-Day Sizing Exchange
If your shoes do not fit as expected, contact our concierge within 7 calendar days of delivery to ask about an exchange for another available size or store credit.
Condition Requirements
Items must be unworn, unwashed, unaltered, and returned in their original packaging with all security tags, ribbon trims, and brand cards intact.
Exchange Process
For clients in Douala and Yaoundé, our courier will collect the item at your doorstep upon delivering your replacement. For other regions, agency drop-off is coordinated.
Initiate an Exchange
Have your order reference (e.g. MC-2610-XXXX) ready and message our dedicated exchange desk.
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